Can I get a refund if QC photos show defects?

Yes. If QC photos show clear defects that constitute a material quality issue, ACBuy can return the item to the seller or provide a partial refund. Open a dispute via the order detail page.

How many QC photos does ACBuy take by default?

Standard QC is 4–8 photos depending on product type. You can request additional shots for no charge (or a small fee for many extra angles) before approving shipment.

Should I always request extra QC photos?

Not necessarily. For well-known verified products from trusted sellers on the spreadsheet, standard QC photos are usually sufficient. For new sellers or first-time batches, requesting extra photos is wise.

Can ACBuy send me videos of my items?

Some ACBuy customer service agents will record short videos upon request, though this is not a standard feature. Request via Telegram or in-app chat.

ACBuy QC Photos Explained: What to Check Before Approving

What Are ACBuy QC Photos?

When your item arrives at the ACBuy warehouse, the team takes quality control (QC) photos before notifying you. These photos are your last chance to verify the item matches what you ordered — before it's packed and shipped internationally.

Standard ACBuy QC photos include 4–8 shots depending on the product type. For shoes, expect: front, side, back, bottom, tongue, and box label shots. For clothing: front, back, tag, and any logo close-up.

You can request additional QC shots from ACBuy via the order detail page or through their support channel.

The QC Checklist: Category by Category

Use this mental checklist when reviewing photos for each product type:

Sneakers: Silhouette profile, lateral logo, tongue tag font, sole pattern/color, heel counter stiffness, lace holes, box label SKU match
Hoodies/Tops: Embroidery or print accuracy, stitching evenness, washing label, brand tag, interior lining if applicable
Jackets: Zipper quality, lining, embroidered patches, collar structure, pockets
Accessories: Hardware finish (gold vs silver tone), engraving depth, stitching on straps, logo stamp accuracy
Pants/Shorts: Waistband label, back tag, pocket stitching, ankle hem, any embroidery

Common QC Red Flags to Reject

These are definitive reasons to reject QC and request a return or resolution:

Wrong size received (different from what was ordered)
Wrong colorway or item entirely
Visible glue or manufacturing defects on soles/uppers
Broken hardware (zippers, buttons, clasps) visible in photos
Ink smudging or blurring on printed logos
Significant stitching gaps or unraveling threads
Obvious dirt, scuff marks, or storage damage

Minor discrepancies (slightly off pantone, very minor stitching variation) are normal in manufacturing. Reserve rejection for material defects, not perfection-chasing.

How to Request Additional QC Photos from ACBuy

1
Go to your order detail page in the ACBuy app/website
2
Find the QC section and click "Request More Photos"
3
Specify exactly what you want to see (e.g., "close-up of inside tag" or "bottom sole right side")
4
ACBuy will schedule additional photos — usually within 24 hours on business days
5
Review the additional shots before approving or disputing

What Happens After QC Approval

Once you click Approve on your QC photos, ACBuy marks the item as ready to ship. The next step is creating a shipment:

Items can sit in the ACBuy warehouse free for up to 90 days — useful if you want to accumulate multiple orders before shipping
When you're ready, select items, create a shipment, choose a shipping line, and pay shipping fees
ACBuy packages your items (optionally with repackaging/stealth options) and ships within 1–3 business days after payment